Restaurant fights decision to delete reviews

The Plough on the Hill is challenging Trip Advisor over the removal of four and five-star reviews from its website.

Monday, 21st May 2018, 9:12 am
The Plough On The Hill at Allerdean. Picture by Jane Coltman

The decision, which has seen the restaurant’s Trip Advisor ranking plummet, has angered owner Robert Kingsley and his wife, Sarah.

Now they are appealing for customers to give their honest opinions about the establishment, which reopened last autumn following a £1.3million transformation.

Writing on their Facebook page, Robert and Sarah say: ‘We have now been told by Trip Advisor (that) someone is complaining about us trying to boost our results (clearly very jealous of what we are achieving).

‘I know you are all busy in your everyday lives but for all of you who have put honest reviews of the Plough on the Hill could you please email just a short email stating we have not coerced you into putting on false reviews. We are only asking you to give your honest opinion of our restaurant. We’ve had a total of 27 reviews deleted all of which were four or five star. Thank you all for your support.’

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Meanwhile, work is progressing on the construction of a luxury static caravan park which will hold five fully double-glazed and centrally-heated caravans with decking and private parking. They also have plans to build a cottage and two luxury apartments later this year.

Last month, they introduced a new midweek special offer of two mains for two people for £16, available Tuesday to Thursday from 12pm until 8pm.

The Tiffin Room was also recently changed to create a more relaxed experience for customers to enjoy a drink or for families to get together.

The restaurant, formerly known as The Plough, had been empty for over a year before it reopened.

While the original shell of the building has been retained, it is virtually unrecognisable from what stood there before. The interior is bedecked with African artefacts, a nod to the pair’s love of the contininent, and magnificent French oak tables made from 140-year-old former railway sleepers.