Refurbishment is planned at Newcastle Building Society branches

Newcastle Building Society is to refurbish its entire branch network across the North East, including Berwick, as part of a major investment.

Wednesday, 19th September 2018, 12:28 pm
Updated Wednesday, 19th September 2018, 12:31 pm
Stuart Miller of Newcastle Building Society

Having completed work on 12 of its branches, it will upgrade or relocate the remaining 16 by early 2020.

Once complete, its entire network will feature the new modern, open plan branch design successfully introduced elsewhere across its 28-branch network.

The Berwick branch is on Hide Hill. Full details of plans for that project will be announced in advance.

Stuart Miller, customer director at Newcastle Building Society, said: “At a time when many financial institutions are closing branches in towns across the region, we remain fully committed to keeping our branch network at the heart of both our operations and our communities.

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“We are attracting new customers where the bigger banks have pulled out of high street locations.”

He added: “Alongside continuing to develop our digital offering, we’re creating bright, modern, open plan branch environments with private spaces for financial conversations as our customers tell us they highly value the friendly, helpful and local face to face service they get from our branches,

“The provision of face-to-face financial advice and branch services on the High Street is vital to supporting sustainable local communities. Our branches, services and colleagues are at the heart of our communities.

“It is also our intention that wherever possible, our branch relocation and refurbishment programme will provide meeting spaces that the local community can also make use of.”