Phone 105 to report power cuts

Northern Powergrid, the region's electricity distributor, is continuing its commitment to driving up awareness of 105 '“ the free, easy to remember number to call to report and get updates about a power cut.

Saturday, 11th March 2017, 7:36 am
Updated Friday, 24th March 2017, 9:45 am
Northern Powergrid
Northern Powergrid

Some 605 vehicles now carry 105 alongside details of its online services.

By late spring the company, which manages the network that keeps the lights on and kettles boiling for 8 million people and 3.9 million homes and businesses across the North East, Yorkshire and northern Lincolnshire, will have added 105 to all its operational vehicles including all new vehicles joining its fleet.

The free-to-call number, available to customers in England, Scotland and Wales, automatically directs people with a power cut to their local electricity network operator. Electricity network operators, including Northern Powergrid, and the Energy Network Association (ENA) worked in partnership to develop, deliver and fund the new three-digit number which was launched last autumn (6 September 2016).

Siobhan Barton, Northern Powergrid’s Head of Customer and Stakeholder Engagement, said: “In a power cut most people incorrectly turn to the company they buy their electricity from instead of us – the people responsible for the network that delivers electricity to their door.

“We want our customers to know that we’re investing in their network to improve reliability so power cuts don’t happen very often for the vast majority of customers. We also want them to know that if they do have a power cut we’re ready to support them and keep them updated on what we’re doing to get their lights safely back on as soon as possible.

“Our vehicle fleet travels some 11 million miles across the region every year, so they’re an important way to get the message across that we are here for our customers 24/7 and can keep them updated through 105, social media and our online power cut map.”

The electricity distributor is encouraging local people to take two minutes to bookmark its website on their smartphone and add 105 to their contacts so the support they need is at their fingertips should they ever need it in the future.

Customers visiting can also view videos and learn more about what to do in a power cut as well the extra support available through the electricity distributor’s free Priority Services Register for customers who may have personal circumstances or a medical condition which could make them more vulnerable if the lights should go out.

Power cut advice and tips include:

bookmark Northern Powergrid’s online power cut map service on your mobile devices –

have a charged mobile phone with important numbers, including 105 the new, free national power cut phone line, easily accessible.

turn off electrical appliances at the socket (this is particularly important for heating or cooking appliances as your power could be restored at any time and potentially cause a safety hazard)

keep one light switched on so you know when power is restored

keep a battery or wind-up torch handy – they’re much safer than candles

check on your elderly or sick neighbours and relatives

ensure you have warm clothing and blankets handy if weather cold and some food and drink in your home that does not need electricity to heat or prepare it

only call 999 in an emergency.