New guide advises on making loos accessible

Disabled people in Northumberland could benefit from a new guide that aims to encourage organisations to make their toilets more accessible and available for people to use.

Friday, 4th January 2019, 8:37 am
Pictured at the launch of the guide at County Hall, Morpeth, are, from left, Prof Janice McLaughlin, Libby Morrison, Janet Pattison, Debra Blakey and Mary Hull. Picture by Mike Urwin

The free guide has been produced by researchers at Newcastle University, who worked with Carers Northumberland.

It is aimed at businesses and anyone who provides toilets for public use and sets out a range of low cost and easy to implement changes they can make to ensure toilets are accessible for people with additional needs and their carers.

To develop the 16-page guide, researchers talked to disabled people and their carers, as well as volunteers from a range of organisations across Northumberland including Age UK, the Alzheimer’s Association and BID Services Morpeth, who support people who are deaf, hard of hearing, are visually impaired or have a dual sensory loss.

Janice McLaughlin, Professor of Sociology at Newcastle University, said: “Toilets are not a luxury – they are a basic right. For disabled people, who have complex or additional needs, having access to good quality, clean, accessible toilets that are easy to locate is vital. Even an everyday trip to the shops can be problematic. This guide aims to highlight the simple changes that can be made so going out becomes easier for people with ‘hidden’ disabilities and they feel less isolated as a result.”

Debra Blakey, chief executive of Carers Northumberland, sees the guide as an important culmination of the work they have done with Newcastle University over the last four years, looking at the social issues which carers face on a daily basis.

She said: “Carers have been instrumental in shaping the direction of the research carried out by Newcastle University and are buoyed that their experiences and suggestions have been considered for the implementation of the guide.”

The guide is aimed at local authorities, tourist attractions and businesses as a best practice guide to changes that can be made to improve toilet provision for disabled people.

The guide is available to download from