Inspectors praise culture change at BGH

A visit to Borders General Hospital (BGH) by inspectors revealed elderly patients being treated with compassion, dignity and respect.

Saturday, 27th August 2016, 8:04 am
Borders General Hospital.

It was a very different picture from that outlined in a previous report when the care of older people caused concern among inspectors.

After making a raft of changes, NHS Borders chief executive, Jane Davidson asked Healthcare Improvement Scotland (HIS) to assess the care of older people in the BGH.

Her actions were also prompted by a report which followed an investigation of a complaint about the care of older people in the BGH, published by the Scottish Public Services Ombudsman.

HIS said that NHS Borders’ culture is changing to become more focused on learning and ensuring the care it provides is increasingly person-centred.

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Claire Sweeney, interim director of quality assurance for Healthcare Improvement, said: “During this review we saw clear evidence of changes to the leadership and culture in NHS Borders. We are pleased to see that staff and patient representatives have reported a positive shift in culture that is increasingly focused on the patient.

“This change has been led by the leadership team and Board members and filtered throughout the organisation. These changes will help NHS Borders to continue to improve.”

The report identifies eight areas of good practice, commends the person-centred, learning culture, enthusiasm for change and improvement, and identifies 12 areas for improvement.

NHS Borders chairman, John Raine said; “This report is encouraging, constructive and helpfully identifies the areas in which there is scope for improvement.”