Company has done a good job
Were I a regular user of Southern Rail or of Manchester's leaky local services I might, indeed, be 'frazzled' when alighting, to use Anne Milligan's term (Berwick Advertiser, November 3), but her impressions of the East Coast Main Line service are very different from mine.
As a fairly regular passenger on this route, going back to the old compartment carriage day, I’ve nearly always found the journey a pleasant experience.
Scenically, Berwick to Edinburgh must be one of the country’s most captivating routes.
Though Virgin Trains seems to need a new copywriter who produces less guff, the company has done a good job with the carriage interiors, which are far smarter than they used to be.
Luggage has been a problem ever since the advent of wheeled cases, which make it possible to have far more than one could carry.
This has been partly alleviated by having some King’s Cross-Edinburgh luggage stored in the driver’s unit.
I agree that it is iniquitous to have to pay so much more for not buying a ticket beforehand, but it is not necessary to do so “way in advance”.
Finally, she may like “to have much train time”, but I rather think most people would rather get along fairly briskly.