Company has done a good job

Were I a regular user of Southern Rail or of Manchester's leaky local services I might, indeed, be 'frazzled' when alighting, to use Anne Milligan's term (Berwick Advertiser, November 3), but her impressions of the East Coast Main Line service are very different from mine.

Sunday, 27th November 2016, 8:00 am
Updated Tuesday, 29th November 2016, 9:29 am

As a fairly regular passenger on this route, going back to the old compartment carriage day, I’ve nearly always found the journey a pleasant experience.

Scenically, Berwick to Edinburgh must be one of the country’s most captivating routes.

Though Virgin Trains seems to need a new copywriter who produces less guff, the company has done a good job with the carriage interiors, which are far smarter than they used to be.

Luggage has been a problem ever since the advent of wheeled cases, which make it possible to have far more than one could carry.

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This has been partly alleviated by having some King’s Cross-Edinburgh luggage stored in the driver’s unit.

I agree that it is iniquitous to have to pay so much more for not buying a ticket beforehand, but it is not necessary to do so “way in advance”.

Finally, she may like “to have much train time”, but I rather think most people would rather get along fairly briskly.

Michael Cullen