Borders Buses to launch new mobile app

Borders Buses will be launching a mobile app later this month. The app will allow users to access bus times, buy tickets and track their bus using a live tracking system.

Monday, 18th September 2017, 10:45 am
Updated Monday, 18th September 2017, 10:54 am
Tony McConnell (operations supervisor, Borders Buses), Lee Young (operations manager, Borders Buses) and Claire Lark (operations manager, Borders Buses).

The company is also showcasing a range of high-spec vehicles across its network.

It has been working closely with its customers through a series of drop-in sessions and feedback surveys to better understand travel requirements and improve its customer offering.

Over the past couple of weeks, Borders Buses has trialled a number of high-specification vehicles, including an Enviro400 City double decker and a Irizar i6 coach. More vehicles are expected to be tested over the coming weeks and months.

The Enviro400 City vehicle, which was tested for two weeks on service X62 (Melrose to Edinburgh via Peebles) and X70 (Peebles to Edinburgh) was a demonstrator vehicle on loan from bus manufacturer, Alexander Dennis.

Sign up to our daily newsletter

The i newsletter cut through the noise

The vehicle has airline style executive-style seating, seat backs fitted with wireless bell pushes, USB charging stations, dimmable LED lights, coat hooks and fold down tables. The spacious upper deck has fixed tables and a sky roof ceiling.

The Irizar i6 is a high-end coach. Owned by Borders Buses, the coach has been operating on service X70 (Peebles to Edinburgh) and the Carlisle to Galashiels section of service X95 (Carlisle to Edinburgh via Hawick and Galashiels).

The low emission vehicle offers free WiFi and is designed with customer comfort and modern commuter travel in mind.

Nicola Morrison, director for West Coast Motors, parent company of Borders Buses, said: “We continuously strive to offer an affordable and comfortable travel option and have been overwhelmed by the level of feedback we have received from our loyal customers.

“Our bus routes are shaped around customer demand, and the next obvious step is to ensure the vehicle types and facilities both on and off-bus also meet with our customers travel requirements and expectations.

“From customer research we recognise comfort, luggage space and the use of technologies such as WiFi and USB charging stations is important, especially on longer distance journeys.

“With this in mind, we are trialling several bus and coach types on key lines of route to establish if those vehicles provide our customers with a compelling alternative to car or rail.”

Councillor Gordon Edgar, Scottish Borders Council’s Executive Members for Roads and Infrastructure, said: “I’m delighted to hear Borders Buses continues to invest in its fleet, and look forward to seeing these high-spec vehicles in operation across the region.

“This announcement is further proof of West Coast Motors’ commitment to providing an improved bus service for the Borders, and we look forward to continuing to work closely with them to achieve this aim.”