Ambulance protocol concerns raised by a Berwick resident
There have been calls for clarification on ambulance protocols on transferring patients to hospital.
Emergency case patients are taken to the Northumbria Hospital at Cramlington or Borders General Hospital in Melrose.
However, concerns were raised by Berwick resident Brian Darling at last week’s north area committee about the process.
His late father was taken to Cramlington despite all his previous medical cases being handled at Borders General.
Andy Malloy, operations manager of North East Ambulance Service, explained: “When a crew picks up a patient the decision is solely down to them based on their assessment of the patient.
“They still do take patients to Borders General.”
Hilary Brown of Northumberland Clinical Commissioning Group said: “In cases like, this we would advise continuation ofcare. It would seem it was not right that he went to the new hospital when he had a history at the Borders.”
Meanwhile, Councillor Gavin Jones has become a governor of North East Ambulance Service and said he would continue to raise the concerns of Berwick residents about response times being below the Government’s required level.
England’s Chief Inspector of Hospitals is inviting people to tell his inspectors what they think of the services provided by North East Ambulance Service NHS Foundation Trust.
Views and experiences will help inspectors decide what to look at when they visit the Trust in April, under the Care Quality Commission’s current programme of comprehensive inspections.
People can visit www.cqc.org.uk/syeneamb, email firstname.lastname@example.org or write to the CQC, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA.