Internet users in Berwick have reported a lack of access to ‘superfast’ broadband which was supposedly launched in the town last week.
BT announced last Tuesday that 4,800 homes and businesses in the Berwick area had access to the high-speed technology, and that the figure would increase to nearly 6,400 as Openreach engineers complete the local upgrade in the weeks ahead.
But Stuart Richardson tweeted the Advertiser to say he could not access the faster service. “It hasn’t really arrived,” he wrote. “BT are taking orders but nobody is getting it yet. Not one person in Berwick has it yet.”
Commenting on facebook, Vicky Davidson said: “I am in Spittal and was supposed to get it installed two weeks ago! Shame you can’t actually get through to BT to find out what’s happening. Don’t hold your breath people!”
BT said that an issue with the exchange had only come to light once orders were placed.
A spokesperson for the company said on Tuesday: “We are very sorry about the delay internet users in Berwick are experiencing when trying to upgrade to fibre products.
These issues are now rectified and we are waiting for the system to reflect this. We hope to see orders starting to progress in the next 24 hours at the very latest.”