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Council wants residents to ‘save time and do it online’

Northumberland County Council wants residents to 'save time and do it online'

Northumberland County Council wants residents to 'save time and do it online'

Northumberland residents are being encouraged to ‘Save time, do it online’ when accessing local council services.

It is now cheaper, faster and easier to report a problem, apply for services, pay bills or access library services following a number of changes to the council website.

The ‘Save Time Do it online’ campaign encourages customers who usually visit or ring their customer service centres to visit www.northumberland.gov.uk instead, making a whole range of tasks simpler.

Over the past year the council has been redeveloping the website to enable more and more tasks to be completed online making it easier and more convenient for residents.

Grant Davey, leader of Northumberland County Council said: “We know the way residents and customers communicate with the council is changing and that’s why we’ve focused on making these important improvements to our website.

“Going online ensures you never have to queue in an office or wait on the telephone again. Just log on and complete your task from the comfort of your own home, or even on the move from your smart phone. Problems such as faulty street lights, missed bins collections and pot holes can also be reported conveniently and efficiently.

“We appreciate that not everyone has the ability to go online at home but our network of libraries across the county also provide computers with internet access, which can provide a great way of getting online.”

The new website is making many tasks such as paying your council tax bill, booking a pest control visit or using the extensive range of library services faster, easier and more convenient.

Over the past few months these improvements have really made a difference for the public with around a third of visitors to the website taking the time to report issues and more than 20,000 people using the online bin collection checker every month.

The site has also been fully optimised to work better on all the different brands of smart phones and tablets, which has led to a rapid increase in those people choosing to save time and do it online.

Steven Mason, lead executive director at Northumberland County Council, said: “We’re always looking at new ways to improve council services so that they can be accessed more easily by our customers and help make us more efficient. By doing more online, residents can decide on a time that best suits their lifestyle.”

If you haven’t got access to a computer at home, why not visit your local library to access a computer for free. For more information on ‘Save time Do it online’ visit: www.northumberland.gov.uk

 

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