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Citizens Advice Bureau needs more volunteers

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editorial image

Berwick Citizens Advice Bureau is increasing its volunteering opportunities to cope with the increase in the number of people seeking advice.

Currently the Tweed Street-based bureau has three volunteer receptionists who cover the days the drop in service is available.

However so many local people are experiencing problems that they are looking for new volunteers to answer the waiting room bell at other times.

Bureau manager Jennifer Hall said: “Being a receptionist is one of the most challenging volunteer roles we have as you are the public face of the CAB service, the first person clients speak to and you never know what will happen next.

“Receptionists volunteer for one day per week but may find themselves photocopying documents for clients, handling queues in the waiting area, see clients in and out of the bureau, explaining waiting times, what services the bureau is able to offer and undertaking a dozen other tasks.

“Many people have had to pluck up the courage to discuss their problems with an unknown CAB adviser and can be quite distressed when they arrive at the bureau.

“They need a calm, welcoming person to put them at ease and reassure them they are in the right place and will receive the service they are seeking as soon as we can provide it.

“Like all CAB volunteer role we provide training, support and supervision.”

Anyone wanting to know more about the service can find details on the Citizens Advice Bureau website or by contacting Elizabeth Garrat, telephone number 01665 604136.

 

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