DCSIMG

Health body wants views

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People in Northumberland are being invited to take part in a project to collect information about how local health services are working for patients.

Collecting information about how people feel about their experiences has been used in other situations to highlight areas where improvements might be needed as well as celebrate the good healthcare being received by local people and delivered by local NHS staff.

NHS Northumberland Clinical Commissioning Group, the body responsible for the majority of local health spending, will look at the information received to identify any themes or areas where improvements can be made to local NHS services.

Dr Robin Hudson, Director of Engagement, Public Health and Quality, said: “We are asking patients to describe an experience or event that happened during a contact they have had with health services within the last two years - it might be something they liked or something that didn’t work so well for them or for someone they know”.

Dr Hudson continued: “Patients can describe something that happened in any healthcare setting - for example, in general practice, in an emergency care situation where very fast access to healthcare was needed, in a hospital as a patient or when attending an outpatient clinic, pharmacy, at the dentist or optometrist (eye care), at home or in a clinic in the community - in fact anywhere there has been contact with healthcare services”.

Patients can give their feedback by visiting www.northumberlandccg.nhs.uk or ring 0191 2456708.

 

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